Privacy Policy

Last Updated: 05 November 2025

1. Introduction

Maclean Joinery Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (macleanjoinery.co.uk) or contact us about our joinery services.
We are a data controller for the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Contact Details
Business Name: Maclean Joinery Ltd
Address: 11 Connage Place, Ardersier, IV2 7UB
Email: Maclean-joinery@outlook.com
Phone: 07872 872769

2. What Information We Collect

We collect and process the following personal information:

Information You Provide to Us

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• Contact Information: Name, email address, phone number, and postal address

• Project Details: Information about your joinery requirements, property location, and project specifications

• Communication Records: Any messages, enquiries, or correspondence you send to us through our contact forms or email Information We Collect Automatically

• Website Usage Data: Information about how you use our website, collected through Google Analytics 4 (GA4) and Google Search Console (GSC)

• Technical Information: IP address, browser type, device information, operating system, and referring website

• Cookies: Small files stored on your device to improve your experience (see Section 8 for more details)

 
3. How We Use Your Information
 
We use your personal information for the following purposes:

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• To Respond to Enquiries: Processing and responding to your questions, quote requests, and project enquiries

• To Provide Services: Planning, scheduling, and delivering joinery services including kitchens, bathrooms, renovations, and other projects

• Business Communication: Sending project updates, quotes, invoices, and other necessary correspondence

• Marketing: Sending information about our services, special offers, and company updates (only with your consent)

• Website Improvement: Analyzing website performance and user behavior to enhance your experience

• Legal Compliance: Meeting our legal and regulatory obligations

 
4. Legal Basis for Processing
 
We process your personal data under the following legal grounds:

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• Consent: When you provide explicit consent (e.g., for marketing communications)

• Contract Performance: To fulfill our contractual obligations when providing joinery services

• Legitimate Interests: To operate our business efficiently, improve our services, and maintain customer relationships

• Legal Obligation: To comply with legal and regulatory requirements

 
5. How We Store and Protect Your Data
 
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it.

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• Email Systems: Enquiries are managed through Gmail and Outlook email services

• CRM System: Customer information is stored securely in our Wix CRM system

• Data Location: Your data is stored within the UK and European Economic Area

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Retention Period

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• We retain your enquiry information until you notify us of no interest in our services

• For completed projects, we retain records for up to 7 years for accounting and legal purposes

• Marketing consent records are kept until you withdraw consent

 
6. Who We Share Your Data With
 
We may share your personal information with the following parties:

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• Subcontractors: Trusted local businesses and tradespeople who help deliver our projects (e.g., electricians, plumbers, gas engineers)

• Service Providers: Companies that help us run our business, including:

  • Email providers (Gmail, Outlook/Microsoft)

  • Website hosting and CRM (Wix)

  • Analytics providers (Google Analytics, Google Search Console)

• Marketing Purposes: We may share anonymised data for marketing analysis and campaign performance

• Legal Requirements: If required by law, regulation, or legal process

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We ensure that any third parties we work with have appropriate data protection measures in place and only process your data according to our instructions.
 
7. Your Rights
 
Under UK GDPR, you have the following rights regarding your personal data:

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• Right to Access: Request a copy of the personal data we hold about you

• Right to Rectification: Request correction of inaccurate or incomplete data

• Right to Erasure: Request deletion of your personal data (in certain circumstances)

• Right to Restrict Processing: Request that we limit how we use your data

• Right to Data Portability: Receive your data in a structured, commonly used format

• Right to Object: Object to processing based on legitimate interests or for marketing purposes

• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

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To exercise any of these rights, please contact us using the details in Section 1. We will respond to your request within one month.
 
8. Cookies and Tracking Technologies
 
Our website uses cookies and similar technologies to improve your experience and analyse website performance.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Cookies We Use

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• Essential Cookies: Necessary for the website to function properly

• Analytics Cookies: Google Analytics 4 (GA4) cookies help us understand website traffic and user behavior

• Functional Cookies: Remember your preferences and settings

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Google Analytics

We use Google Analytics 4 and Google Search Console to analyze website usage. These services collect anonymous information about your visit, including pages viewed, time spent on the site, and how you found us. This data is used to improve our website and services.
 

Google Maps

Our website may include embedded Google Maps to show our service areas. Google may set cookies when you interact with these maps. Please refer to Google's privacy policy for more information.

Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. For more information, visit www.aboutcookies.org.
 
9. Third-Party Links
 
Our website may contain links to third-party websites, including our Facebook page. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
 
10. Children's Privacy
 
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
 
11. Changes to This Privacy Policy
 
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Last Updated" date. Please review this policy periodically.
 
12. How to Contact Us
 
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Maclean Joinery Ltd
Email: Maclean-joinery@outlook.com
Phone: 07872 872769
Address: 11 Connage Place, Ardersier, IV2 7UB
 
13. Complaints
 
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF